We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Isla Catalina Diving may collect and use Users’ personal information for the following purposes:
Information you provide helps us respond to your customer service requests and support needs more efficiently.
We may use feedback you provide to improve our products and services.
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We adopt appropriate data collection, storage and pro against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
This Site includes links to third party social media websites like Facebook, Instagram, Youtube, Twitter and TripAdvisor. Please read the cookie policies of these third parties to learn how they can use your personal data.
There are several ways to connect with us on our website using contact forms, where we ask you for information like your name, email address, hotel, location etc. This data we may use for the following purposes: replies, updates, notifications about our product, invoices, legal documents, marketing emails, support. In cases of restrictions by law, you will have the opportunity to unsubscribe.
We will store your data until you no longer permit us to use it for the purpose(s) it was collected. We may retain information as required by law.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on Sep 21, 2019.
Even though IslaCatalinaDiving strives to provide highest standards in quality, safety and guest satisfaction, we are not safe from any unexpected events that might happen during your vacation. Therefore, please find our Refund & Cancellation Policy below.
The information below sets forth the Refund & Cancellation Policy of both online pre-bookings, as well as direct purchase.
Refund will be provided as following. If the customer cancels…
No fee applies, in case of…
Please note that we are not able to refund any kind of fees, charged or paid to a third party, like Paypal or bank.
IslaCatalinaDiving would like their customers to be satisfied, take their beautiful memories home and return to any of their destinations worldwide. Therefore, please address any kind of issue directly to our team onsite, as this is where we can serve you best.
Thank you for joining IslaCatalinaDiving!